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Help Scout

Prefer guided AI setup?

Instead of following these steps manually, you can use the AI Credential Assistant — describe what you want to connect and the AI will walk you through the setup step by step, tailored to your account.

Overview​

Help Scout is a customer service platform that helps teams manage email, live chat, and knowledge base. Connect your Help Scout account to automate customer support workflows and conversation management.

Authentication Type​

OAuth2

Setup Instructions​

Step 1: Create a Help Scout App​

  1. Log in to Help Scout
  2. Go to Your Profile > My Apps
  3. Click Create My App

Step 2: Configure OAuth Settings​

  1. Enter your application details:
    • App Name
    • Redirection URL (add Nirvai's OAuth callback URL)
  2. Click Create
  3. Copy your App ID (Client ID) and App Secret (Client Secret)

Step 3: Connect in Nirvai​

  1. Add a new Help Scout credential in Nirvai
  2. Click Connect to authorize access
  3. Log in to your Help Scout account when prompted

Common Use Cases​

  • Manage customer conversations
  • Create and update tickets
  • Access mailbox data
  • Manage customers and contacts
  • Track team performance

API Documentation​

Help Scout API Documentation

Next Steps​

Got your credential? Connect it to an agent

Use the AI Tool Creator to turn this credential into agent-callable tools. Describe what your agent should be able to do and the AI investigates the API, configures the endpoints, and gives you a reviewable toolkit before saving anything.