Nirvai Revenue
Channels
Where your Persona talks in Nirvai Revenue — WhatsApp, SMS, calls, email and your website widget; what you connect, what the lead sees, the 24-hour window, Meta templates and how messages stop.
Channels are like the lines of a switchboard: your Persona is the same on all of them, with the same memory of each lead, and only the way she talks changes. You connect them in Connections, or by asking the Assistant («Connect my WhatsApp»). A channel you did not activate is never used to write first, but if a lead writes to you there, they are answered there.
WhatsApp
| What it does | The main channel: first contact, conversation, follow-ups and visit reminders |
| What you connect | Your WhatsApp Business number, with Conectar con Meta (Connect with Meta) on the chat card or in Connections |
| What the lead sees | Messages from your number, with your business name. Files arrive as documents |
| Limits | Outside the 24 hours since the lead's last message, only Meta-approved templates go out (if they came from an ad, the window is 72 hours). Meta reviews each template in minutes or up to a day, and a Job cannot be activated until its templates are approved |
General connection guide: WhatsApp.
SMS
| What it does | A secondary text channel: used when the lead prefers it or has no WhatsApp |
| What you connect | Nothing: Nirvai assigns you the number |
| What the lead sees | A short text message. Files arrive as a link that lasts 7 days |
| Limits | Needs the lead's recorded consent. It adds no messages to the cadence |
Call
| What it does | The Persona makes and answers calls, with the same voice and the same rules |
| What you connect | Nothing: Nirvai assigns you the number |
| What the lead sees | A call from your number. The Persona says at the start that she is an AI and that the call is recorded |
| Limits | Never calls without a yes: when the lead does not answer, the next WhatsApp or SMS asks «Shall I call you now, or another day or time?» |
Email
| What it does | Writes first by email only where email is activated; a lead who writes by email is always answered by email |
| What you connect | Your business mailbox (Google or Microsoft), with the provider's sign-in |
| What the lead sees | An email from your mailbox, with the unsubscribe option Gmail and Yahoo require. Files arrive as a link |
| Limits | Each new mailbox sends about 150 first emails a day, and the cap rises each week. Only within the hours of your Contact rules |
General connection guide: Gmail.
Website widget
| What it does | A chat and a form on your website. A lead who fills it in enters the funnel with their consent |
| What you connect | Your website, from Connections |
| What the lead sees | A chat bubble on your site, with your Persona |
| Limits | When a reply takes a while, the Persona says «Give me a moment, I'll check and write back right here» and alerts your team |
When a lead asks not to be written to
A single word stops nothing: the Persona asks «Do you want us to stop writing to you altogether, or only on WhatsApp?». A clear sentence, or a «yes» to that question, stops contact on that channel (or on all of them) after a single thank-you message; if the lead writes again, they are always answered.
What's next
- Try before you activate — try each channel without bothering anyone.
- Inbox and Leads — reply yourself on any channel.