Nirvai Revenue
FAQ and troubleshooting
Common problems in Nirvai Revenue and how to fix them — the Persona does not reply, a planned message did not go out, a WhatsApp template pending at Meta, a lead asked not to be written to, Activate disabled, and what is billed.
This page is like the quick guide stuck on the fridge door: when something does not go as expected, find the symptom, see why it happens and follow the step that fixes it. If it is not here, ask the Assistant: it reads this same documentation and checks your account.
Common problems
| Symptom | Why it happens | What to do |
|---|---|---|
| The Persona did not reply, or replied «Give me a moment, I'll check and write back right here» | The reply took too long. The Persona leaves that line and alerts your team instead of going silent | Open Needs attention on Home or the chat in the Inbox, press Take over and reply yourself |
| A planned contact did not go out | Your Contact rules held it: outside hours, the daily message cap, the wait between attempts or a holiday. On WhatsApp it may also be the closed window with no approved template | Look at the row in the lead's Timeline: it says «not sent» and the reason. Adjust the hours or caps in Contact rules |
| The WhatsApp template is still pending | Meta reviews every template; it takes minutes to a day | Wait. If Meta rejects it, ask the Assistant for a new one with different text: an approved template is never edited, a new one is created |
| A lead asked not to be written to | A single word, such as «baja» (stop), stops nothing: the Persona asks whether they want to stop all messages or only on that channel | Nothing: after a clear sentence or a «yes», the Persona says thanks once and that channel's contacts are cancelled. If they write again, they are answered |
| Activar (Activate) is disabled | The activation card found something pending: an unapproved template, an unconnected channel or a held Job. With a single one held, none is activated | Read the Cannot activate yet line on the card and fix what it names. Then ask the Assistant for the card again |
| I approved, but the Persona writes to no one | Aprobar (Approve) gets everything ready, but a new Job stays paused | Ask for the activation card and press Activate (the owner or an admin) |
| Nothing arrives with To my number | It only works on WhatsApp and email for now, and it goes to the number or email entered in the test | Check the chosen channel and your number or email in the Try header |
Quick questions
- What is billed? A person counts once per cycle when the AI writes to them or replies to them. Unanswered calls, failed sends and test leads do not count.
- Can the Assistant activate for me? No. Approve belongs to the owner, and Activate to the owner or an admin.
- Can I undo a setting? Simple settings, such as hours, apply at once and can be Undone. Structural changes wait in the draft until your Approve.
What's next
- Try before you activate — the per-channel test checklist.
- Channels — each channel's limits.
- Home and the Assistant — how to ask the Assistant for help.